Credit Card Sales Executive

2 weeks ago

Bengaluru Karnataka, India Klaus IT Solutions Pvt Ltd Full time

Key Result Areas
- Follow verification policy - adhere to banking policies, procedures and regulatory requirements.
- Updating all the systems as per the call with the customer.
- Achieve given targets on monthly basis.
- Meeting the KPI Targets set in term of card acquisition
- Contact potential and existing customer via phone to introduce and promote banking products.
- Understand the customer needs and recommend suitable banking solutions.
- Cross-sell and upsell products to maximize revenue opportunities.
- Processing of the request or offer given to the customer.
- Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
- Maintaining all records of the approval, requests and reports handled.
- Build and maintain strong relationships with customer.
- Handle customer inquiries and provide detailed information about product services
- Address customer concerns and resolve complaints efficiently.
- Compilation of daily and monthly reports and MIS for the team.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Ensure to meet 100% on control parameters and policy set by the bank audit team.

Operating Environment, Framework and Boundaries, Working Relationships
- Operate in a call center environment.
- Interaction with Team Leader, Product Manager and Inbound / Outbound Management for action and follow up.

Problem Solving
- Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.
- Real-time crisis management, ownership and problem resolution.
- Resolve working issues within the team as well as between telesales and other units.
- Resolve customer related issues.

Decision Making Authority & Responsibility
- Conducting appraisal performance / MBO reviews for self.
- Position quota decision in lead generation and adjustments to accommodate changes in process.
- Required to make decision on any matter relating to improving leads and customer satisfaction.

Knowledge, Skills and Experience
- University Graduate.
- Excellent people management skills.
- 1-2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.

Pay: ₹10,016.54 - ₹35,000.00 per month

**Benefits**:

- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 21/06/2025
Expected Start Date: 24/06/2025

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