Soft Skills

1 day ago

Bhestan Surat Gujarat, India Acme Creation Private Limited Full time

**Job Title**: Soft Skills & Voice Process Trainer - BPO Industry
**Company**: [Acme Creation pvt Ltd ]
**Location**: Bhestan, Surat, Gujarat, India
**Employment Type**: Full-Time
**Department**: Training & Development
**Experience Required**: 2-5 years (BPO Training Experience)
**Salary**: ₹20,000 - ₹35,000 per month (based on experience & skills)

Company Overview

Join a growing organization focused on delivering high-quality customer experiences. We are seeking a dynamic and experienced **Soft Skills & Voice Process Trainer** to empower our tele-calling and customer service teams with effective communication, objection handling, and impactful call delivery skills.

Key Responsibilities
- Conduct training sessions for new joiners and existing staff on:

- Soft skills and communication techniques
- Effective voice modulation, tone, clarity, and empathy
- Customer call etiquette and professional behavior
- Handling objections and difficult customer interactions
- Building trust and rapport over the phone
- Design, update, and implement training materials and call scripts
- Deliver mock call simulations and role plays
- Monitor and evaluate trainees’ progress through assessments
- Provide one-on-one coaching and feedback to improve performance

Skills & Qualifications
- Bachelor’s degree in any discipline (preferred)
- Minimum 2 years of experience as a Trainer in the BPO/call center industry
- Excellent spoken and written English; Hindi or regional languages a plus
- Strong knowledge of customer service techniques, call handling, and behavioral training
- Ability to engage and energize participants
- Good understanding of BPO call dynamics (Inbound/Outbound/Voice process)
- Empathetic, patient, and able to inspire confidence in trainees

Preferred Traits
- Passion for teaching and mentoring
- Strong interpersonal and presentation skills
- Result-driven with a positive attitude
- Ability to adapt training based on learner levels and business needs

Work Timings
- Full-time, 6 days a week
- **9:30 AM - 6:30 PM OR 10:00 AM - 7:00 PM**

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

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