Ce3 Coll Contact Center Rb 485
4 days ago
Collab - Contact Centre
- Required Skills (Must Have and should meet all the below standards for qualifying to
this role)
o Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB,
CUSP
- Configuration of UCCE components.
- Consulting skills with excellent verbal and written communication and
presentation skills
- Basic Troubleshooting/Design skills of UCCE Components and Call flow.
- Desired Skills (Good to have as value add to this role)
o Overall High level Design Knowledge on UCCE Technology
- Strong knowledge on Call flow of CVP Deployment model
- Education &/ Additional Certification’s
- Bachelors / Master Degree
- CCNA, CCNP or CCIE Certifications
-
Contact Center
12 hours ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeGrade - BPO1/2 Skill - Contact center Location - Bangalore - 1) 3-5 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3)Excellent listener and empathetic communicator (oral & written) 4)Experience in HR helpdesk would be an added advantage 6)Experience in managing HR transactions with high accuracy, within...
-
Solution - Contact Center
4 days ago
Bengaluru, Karnataka, India Cognizant Full time**Job Summary** **Contact center Architect**: 9+ years of experience in the contact center domain Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio Experience in Cloud based CCaaS solutions are mandatory Experience in leading and responding to RFP Comfortable in...
-
Contact Center Architect
2 weeks ago
Bengaluru, Karnataka, India Study Abroad 7 Full timeIf you have strong expertise in Genesys Cloud CX, Amazon Connect, and Nice CXOne, along with solid development skills in Java, Node.js, and React, we’d love to hear from you! Experience: 12-15 Years Location: Bangalore Work Mode: WFO Notice Period: Immediate to 15 Days Key Responsibilities: Design and architect Cloud Contact Center solutions using...
-
Support Engineering Manager, Rbs
2 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTION Retail Business Services RBS supports Amazon s Retail business growth WW through three core tasks These are a Selection where RBS sources creates and enrich ASINs to drive GMS growth b Defect Elimination where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and c supports operational process for...
-
Contact center
3 weeks ago
Bengaluru, India Weekday AI Full timeThis role is for one of the Weekday's clients Min Experience: 5 years Location: Bengaluru JobType: full-time As a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...
-
Contact center
1 week ago
Bengaluru, India Weekday AI Full timeThis role is for one of the Weekday's clients Min Experience: 5 years Location: Bengaluru JobType: full-time As a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...
-
Sr. Program Manager, RBS
2 weeks ago
Bengaluru, Karnataka, IND, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for...
-
Application Engineer, Rbs
7 days ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTION Retail Business Services RBS supports Amazon s Retail business growth WW through three core tasks These are a Selection where RBS sources creates and enrich ASINs to drive GMS growth b Defect Elimination where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and c supports operational process for...
-
Business Analyst, RBS
4 weeks ago
Bengaluru, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich...
-
Unified Contact Center
2 weeks ago
Bengaluru, Karnataka, India NuStar Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole: Unified Contact CenterExp: 8-10yrsLocation: BangaloreImm-30 days Notice PeriodJDConduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business...