Reservations Executive

ScaleNXT is a sales intelligence company focussed on the Hospitality and Tourism industry. With our unique creative strategies and best practices, we provide properties an effective solution to increase the value and profitability of their hospitality assets. Our diverse and experienced team comes at a fraction the cost of adding an in-house team. We work in developing pricing through revenue management and channel management, positioning through our sales and marketing team and promotion through our website and online reputation team. Our hospitality DNA of over 20 years comes from the varied industry experience of our founders with a pulse of the industry globally and locally.

Reservations Executive

Job Responsibilities:
As the Reservations Executive, you will be responsible for performing the following tasks to the highest standards:

- Possess comprehensive knowledge of hotel products and services
- The primary focus should be on increasing revenue and room sales for the hotel by prioritizing the strategy of up-selling.
- Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
- Check arrival guests or groups, making sure the guest information, requirements and price information is correct.
- Always maintain a sales attitude, not losing any sales opportunities for the hotel.
- Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
- Make sure all commissions are correct and followed-up promptly.
- Make sure all rejected business is filed with the reasons and supportings.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply with the ScaleNXT & Partner Hotels credit policy and make sure all forecast revenues are met.
- Comply with set rooms supply and price control.
- Maintain and update guests' information and sales data by reservation procedures.
- Maintain high level guest service standards.
- Ensure all information input is correct.
- Keep close attention to team members' requirements, including attention to every team member's workload and duties, to fulfill operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures as laid down by ScaleNXT.
- Prioritize the quality of reservations.
- Strictly follow ScaleNXT standards.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- ScaleNXT reserves the right to make changes to you job profile at its sole discretion and without advance notice.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Hospitality: We are passionate about delivering exceptional partner experience.

Integrity: We do the right thing all the time

Leadership: We are leaders in industry and our communities

Teamwork: We are team players in everything we do

Ownership: We are owners of our actions and decisions.

Now: We operate with a sense of urgency and discipline

Qualification: Any University Graduate.

Experience: Minimum 2 years of experience in a similar capacity with hotels.

Excellent command of written and spoken English and Hindi to meet business needs.

Good interpersonal, organizational and communication skills.

Good team player.

Able to work under pressure and deal with stressful situations during busy periods.

Innovative self-starter with high motivation.

Location: Panjim/Porvorim (Goa)

Type: Fulltime

CTC: As per Industry Standards

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Panaji, Goa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)