Customer Relations Executive

2 days ago

Kochi, India Daddybin Full time

**Responsibilities**:

- Issue Resolution:Identify and resolve customer concerns, issues, or complaints promptly and efficiently, ensuring a positive customer experience.
- Product/Service Knowledge:Possess in-depth knowledge of the company's products or services to provide accurate information and recommendations to customers.
- Relationship Building:Foster strong and lasting relationships with customers by demonstrating empathy, professionalism, and a commitment to meeting their needs.
- Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and contribute to the enhancement of products or services.
- Database Management:Maintain accurate and up-to-date customer records in the company's database, ensuring data integrity and confidentiality.
- Cross-Selling and Up-Selling:Identify opportunities to promote additional products or services based on customer needs, contributing to revenue growth.
- Communication Skills:Communicate effectively with customers, demonstrating strong verbal and written communication skills to convey information clearly and professionally.
- Collaboration:Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless communication and resolution of customer issues.
- Documentation:Prepare and maintain documentation related to customer interactions, ensuring a comprehensive record of communications and resolutions.
- Customer Satisfaction:Monitor and track customer satisfaction metrics, striving to exceed customer expectations and enhance overall satisfaction.
- Process Improvement:Contribute to the identification of process improvements and enhancements that can elevate the overall customer experience.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field.
- Fresher/Proven experience in customer relations or a similar customer-facing role.
- Strong interpersonal and communication skills.
- Familiarity with customer relationship management (CRM) software is a plus.
- Ability to handle challenging situations with a positive attitude.
- Results-oriented with a focus on customer satisfaction.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: Up to ₹12,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person

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