Delivery Coordinator

As a Delivery Coordinator, you will play a critical role in ensuring the smooth and efficient delivery of products or services to our customers. You will be responsible for coordinating all aspects of the delivery process, from scheduling deliveries to managing logistics and ensuring customer satisfaction. Your attention to detail, strong organizational skills, and excellent communication abilities will be essential in providing a seamless delivery experience for our customers.

**Key Responsibilities**:

- **Delivery Scheduling**: Coordinate delivery schedules based on customer orders, delivery capacity, and geographic location to ensure timely and efficient delivery of products or services.
- **Logistics Management**: Coordinate with delivery drivers or third-party carriers to arrange transportation and delivery routes, optimizing efficiency and minimizing delivery times.
- **Order Processing**: Process delivery orders accurately and efficiently, ensuring all necessary documentation is completed and provided to delivery personnel.
- **Customer Communication**: Serve as the primary point of contact for customers regarding delivery inquiries, updates, and scheduling, providing excellent customer service and addressing any concerns or issues promptly.
- **Inventory Management**: Maintain accurate inventory records of products or services available for delivery, coordinating with warehouse or inventory management teams to ensure availability and accurate stock levels.
- **Quality Assurance**: Conduct quality checks on delivered products or services to ensure they meet customer expectations and company standards, addressing any issues or discrepancies as needed.
- **Problem Resolution**: Identify and resolve any delivery-related issues or challenges that may arise, including delays, damaged goods, or customer complaints, working closely with relevant stakeholders to find solutions and ensure customer satisfaction.
- **Documentation and Reporting**: Maintain detailed records of delivery activities, including delivery schedules, customer interactions, and delivery performance metrics, and generate regular reports to track delivery performance and identify areas for improvement.
- **Process Improvement**: Continuously evaluate delivery processes and procedures to identify opportunities for optimization and efficiency improvements, proposing and implementing solutions as needed to enhance delivery operations.

**Qualifications**:

- Previous experience in logistics, delivery coordination, customer service, or a related field preferred.
- Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, delivery personnel, and internal teams.
- Attention to detail and a commitment to delivering high-quality service to customers.
- Ability to work independently with mínimal supervision and thrive in a fast-paced, dynamic environment.
- Knowledge of transportation regulations and logistics principles is advantageous.

**Education**:

- Digree or Diploma

**Working Conditions**:

- This position typically operates in an office environment, with occasional visits to delivery sites or warehouses.
- May require occasional weekend or evening work to accommodate delivery schedules or customer needs.

**Physical Requirements**:

- Ability to sit, stand, and move around as needed in an office or warehouse environment.
- May occasionally lift or move objects up to 50 pounds.

**Note**: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties may be modified or added as needed to meet the evolving needs of the business.

**Company Culture**:
At our company, we are committed to delivering exceptional service and value to our customers. Our team members are dedicated professionals who work together to achieve our goals and exceed customer expectations. We foster a collaborative and inclusive work environment where every team member has the opportunity to contribute and grow professionally. Join us in making a difference and delivering excellence every day.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Calicut, Kerala (required)

Ability to Relocate:

- Calicut, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9207639000