Customer Success Executive

16 hours ago


Salt Lake Kolkata West Bengal, India Drivado Transfers Pvt Ltd Full time

**Job Title: Customer Success Executive**

**Job Summary**:
A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

**Key Responsibilities**:

- Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.
- Serve as the primary point of contact for client queries, providing timely and accurate support.
- Handle client inquiries, complaints, and special requests with a solutions-focused approach.
- Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.
- Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

**Requirements**:

- 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Familiarity with CRM systems and support ticketing tools.

**Shifts**:

- Day Shift: 11 am - 7 pm

**6 Days Working: Monday - Saturday**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Fixed shift
- Morning shift

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- If selected, how soon you can join us?
- What is your current in-hand salary?
- What is your expectation regarding salary?

**Experience**:

- as a customer success executive: 1 year (preferred)
- travel industry: 1 year (preferred)

Work Location: In person



  • Kolkata, West Bengal, India NowIntern Full time

    **Position - **Customer Success Executive **Location-** Kolkata and Guwahati **Qualification - **BTech (CS,IT, ECE, Instrumentation and EEE) can be considered **Experience-** 0-2years **Working - **Monday - Saturday **Roles and Responsibilities** - Assist in the end-to-end implementation of the School ERP system for clients. - Conduct training sessions...


  • Kolkata, West Bengal, India Ananta Resource Management Full time

    Position Overview - We are seeking a dynamic and results-oriented Customer Success Executive to join our Thermo Adhesives Business team The ideal candidate will have a passion for sales excellent communication skills and a keen understanding of thermo adhesive products and applications As an Inside Sales Executive you will play a crucial role in driving...


  • Salt Lake, Kolkata, West Bengal, India Uuc Hospitality Full time

    A Customer Care Executive plays a crucial role in ensuring customer satisfaction and support. Here are the key responsibilities typically associated with this role: 2. **Problem Resolution**: Identify and resolve customer issues or complaints effectively, escalating when necessary. 3. **Product Knowledge**: Maintain an in-depth understanding of the...


  • Salt Lake, Kolkata, West Bengal, India code design club Full time

    Hi We are looking for a well-spoken Telesales Executives to be responsible for soliciting sales over the Phone. The telesales executive’s responsibilities include contacting potential customers, reading from a prescribed script, focusing on generating leads and transfer to Floor Managers, and documenting customer information, purchases, and reactions. The...


  • Salt Lake, Kolkata, West Bengal, India Starmark Solutions Full time

    Urgent Hiring Work from Office Interview mode : Face to Face ( walkin) - **CUSTOMER RELATIONSHIP ROLES: - ** Minimum 3-4 years experience. Ready to accept the challenge of Target. Worked as tele caller in customer relationship development or success. Fluent in English, hindi and bengali (optional). Graduate in any stream is fine. Diploma or B.Tech in...


  • Salt Lake, Kolkata, West Bengal, India Dhal Information System Pvt.Ltd.(DIS) Full time

    Looking for Customer Care Executive (Assamese /Hindi language at Salt Lake City Kolkata (Onsite) - Salary (CTC) - 15k - Normal Shift - WO Rotational - 6days working **Responsibilities**: - Inform customers about product & services - Handle inbound & outbound calls - Understand customer's need & solve queries - Solve customers’ query over the phone Pay:...


  • Salt Lake, Kolkata, West Bengal, India Teleperformence kolkata Full time

    It's a multinational company for customer care executive.... **Job Types**: फ़ुल-टाइम, फ्रेशर Work Location: In person **Speak with the employer** +91 7908519608


  • Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    As a Customer Care Executive, you will be the frontline representative of our company, interacting with customers to address inquiries, resolve issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, empathy, and a commitment to delivering top-notch customer service. **Responsibilities**: - **Customer...


  • Salt Lake, Kolkata, West Bengal, India ADELA INFOTECH SERVICES Full time

    Job Title: Telemarketing Executive Department: Sales Section: TME Customer Facing Base Work location: - Kolkata Work type: -Work From Office **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Fixed shift Supplemental pay types: - Performance...


  • Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    As a Customer Care Executive, you will be the frontline representative of our company, responsible for providing exceptional customer service and ensuring customer satisfaction. You will handle inquiries, resolve issues, and build positive relationships with our valued customers. This role requires effective communication skills, empathy, and a commitment to...