Customer Success Executive

3 days ago


Salt Lake Kolkata West Bengal, India Drivado Transfers Pvt Ltd Full time

**Job Title: Customer Success Executive**

**Job Summary**:
A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

**Key Responsibilities**:

- Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.
- Serve as the primary point of contact for client queries, providing timely and accurate support.
- Handle client inquiries, complaints, and special requests with a solutions-focused approach.
- Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.
- Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

**Requirements**:

- 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Familiarity with CRM systems and support ticketing tools.

**Shifts**:

- Day Shift: 11 am - 7 pm

**6 Days Working: Monday - Saturday**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Fixed shift
- Morning shift

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- If selected, how soon you can join us?
- What is your current in-hand salary?
- What is your expectation regarding salary?

**Experience**:

- as a customer success executive: 1 year (preferred)
- travel industry: 1 year (preferred)

Work Location: In person



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