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Grievances Officer
3 weeks ago
Position Overview
Key Responsibilities
Grievance Management
Act as the primary point of contact for client concerns, complaints, and escalations.
Investigate and resolve client issues in a timely and professional manner.
Maintain a grievances log and generate regular reports on recurring issues or improvement areas.
Liaise with internal teams to ensure client satisfaction and process improvements.
Follow up with clients to ensure resolution and collect feedback.
Schengen Documentation & Visa Support
Review, verify, and organize documents as per embassy/consulate requirements.
Stay updated on changes in visa rules and documentation requirements for Schengen countries.
Ensure 100% accuracy and compliance with immigration guidelines.
Qualifications & Skills
Bachelor’s degree or equivalent.
Minimum 1+ years of experience in immigration services, client service, or related field.
Excellent communication and interpersonal skills.
Empathetic, patient, and solution-oriented.
Organized, detail-oriented, and able to manage multiple cases efficiently.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 9310991905
