Front Desk Receptionist

6 days ago

New Palasia Indore Madhya Pradesh, India The Grand Omkara Hotel and Resorts Full time

**Front Desk Receptionist**

**Position**: Front Desk Receptionist
**Department**: Front Office
**Location**: Mortakka Omkareshwar Main road, 60KM from Indore
**Reports to**: Front Office Manager / Admin Manager

**Role Overview**:
The Front Desk Receptionist will be the first point of contact for guests and visitors, ensuring a warm welcome and smooth check-in/check-out process. The role requires excellent communication skills, professionalism, and the ability to handle guest queries efficiently while maintaining a positive image of the organization.

**Key Responsibilities**:

- Greet and welcome guests, visitors, and clients in a courteous and professional manner.
- Manage check-in and check-out processes efficiently.
- Maintain the front desk area, lobby, and reception neat and presentable.
- Handle guest complaints and issues professionally, escalating to the manager when necessary.
- Manage reservations, room allocations, and coordinate with housekeeping and other departments.
- Maintain visitor logs, records, and daily reports accurately.
- Assist with administrative tasks such as filing, photocopying, and data entry.
- Ensure compliance with hotel policies, procedures, and safety guidelines.

**Required Skills & Competencies**:

- Excellent communication and interpersonal skills.
- Proficiency in MS Office / hotel management software (if applicable).
- Strong organizational and multitasking abilities.
- Professional appearance and grooming standards.
- Problem-solving skills with a customer-first attitude.
- Ability to remain calm and courteous under pressure.

**Qualifications & Experience**:

- Minimum qualification: Graduate / Diploma in Hospitality Management or equivalent.
- Prior experience in a receptionist/front desk role (hospitality experience preferred).
- Fluency in English and Hindi (additional languages will be an advantage).

**Work Conditions**:

- Shift-based work including weekends and holidays as per hotel requirements.
- Uniform and grooming standards to be maintained as per company policy.

**Key Attributes**:

- Friendly and approachable personality.
- Positive attitude with a strong sense of responsibility.
- Commitment to delivering excellent customer service.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

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