Deskside Technician L2

**Who we are**

**What will you do?**
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned

**What do you need to succeed?**
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with mínimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks

**Desired Characteristics**
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma

**What you'll get**
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

**Why we're different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;

**Take a look for yourself**

This position is responsible supporting PC support and other Service Desk/Fiel Support activity part of Stefanini ICT.
- Support PC users and Thin Client users at Stefanini
- Support Network printing Devices
- Liaise with Multiple vendors for Service delivery
- L1 support on Network and Server troubleshooting
- L1 Support for TCP/IP network and Ethernet
- LAN/WAN basic troubleshooting
- Hands-on experience with CA Service Desk/BMC Remedy or SNOW
- Proficient to handle basic troubleshooting with Cisco IP phones, Audio and Video Conferencing devices ex Cisco, Polycom etc
- Proficient to handle AD support
- Hands-on experience on creating mailbox, DL Groups and transferring mailbox from one database to another.
- Basic knowledge on SCCM imaging.
- Support in Inventory file updating and monthly report generation, Procurement activities, AMC renewal and other IT administration.
- Hands on experience on Excel.
- L2 Support for Desktop Computing
- Facilitate cross-team collaboration across technical disciplines as well as across business units