Receptionist/office Assistant

1 week ago


Ahmedabad Gujarat, India SMC Global Securities Ltd Full time

**JOB RESPONSIBILITIES**:
Responsible for handling all front office activities and attending the walk in clients and is the main SPOC for telecom.
- Business/ Operational/ Functional/ Financial Perspective Responsible for attending and transferring phone calls to the concerned locations.
- Generate call reports so that calls can be screened as well as monitored.
- Takes care of the reception area, telephone lines and other telecom instruments.
- Ensures the proper coordination in arranging for refreshment for all the guests and arrangement of cabs for guest whenever required.
- Responsible for maintaining the extension list and circulating it to different department timely.
- Ensures the booking of conference room and ensures scheduled meeting arrangements.
- Ensures smooth working of EPABX connectivity.
- Ensures to impart correct & accurate information to internal/external customers timely.
- Ensures working of IVR lines as well as direct lines on EPABX on daily basis.
- Supervising and upkeep of reception area and coordinating with the floweriest.
- Concall as well as conferencing and Updating concall list.
- Updating OXE system (Telephone system)ie change in name & extn. No. in the system.

**QUALIFICATION**:
Post Graduate/Graduate

**I.T SKILLS**
Knowledge of the MS Office. Knowledge of CRM software.

**CRITICAL COMPETENCIES**:
1. Working with People & Influencing/ Interpersonal Skills
2. Task Accomplishment and Result Oriented/ Achievement Oriented:
3. Dependability & Sense Of Responsibility:
4. Coordination/Team Handling & Control / Team Player
5. Effective Intelligence & Decision Making/Vision & Business/Strategic Orientation
6. IT Skills /Communication Skills

MEASURES OF SUCCESS KRA'S KEY RESPONSIBILITY AREAS

1. Ensures that telephone etiquette are adhered at all times.

2. Ensures that phones calls are answered within stipulated time.

3. Accuracy and timeliness in maintaining various MIS.

4. Ensures effectiveness in smooth running of front office functions.

5. Ensures that guests are always greeted to the established benchmark and handling of guests queries to best abilities.

6. Imparting proper & accurate information to all the internal/external Customers.

7. Fast TAT (turn around time).

Pay: ₹250,000.00 - ₹300,000.00 per year

Schedule:

- Day shift
- Morning shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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