Front Office Receptionist

11 hours ago

Chennai Tamil Nadu, India Umino Beach Resort Full time

We are seeking a highly motivated and experienced Front Office Manager to lead our front desk team and ensure exceptional guest experiences.

ROLES AND RESPONSIBILITIES
- **Guest Services**:

- Oversee all front office operations to ensure smooth and efficient service.
- Greet guests warmly and assist with check-in and check-out processes.
- Address and resolve guest complaints and issues promptly and professionally.
- Ensure that all guest requests and inquiries are handled efficiently.
- **Billing and Reservations**:

- Manage reservations and ensure accurate recording and confirmation of bookings.
- Oversee billing processes for both the resort and restaurant, ensuring accuracy and efficiency.
- Utilize and manage billing software for both the resort and restaurant operations.
- **Team Leadership**:

- Train, supervise, and motivate front office staff to deliver excellent service.
- Conduct regular team meetings to discuss updates, challenges, and improvements.
- Schedule staff shifts and ensure adequate coverage at all times.
- **Customer Relationship Management**:

- Build and maintain positive relationships with guests to enhance their experience.
- Collect guest feedback and implement improvements based on their suggestions.
- Develop and maintain a database of regular guests and their preferences.
- **Communication**:

- Coordinate with other departments to ensure seamless service delivery.
- Maintain clear and effective communication with guests and staff.
- **Administrative Duties**:

- Prepare and present reports on front office activities, occupancy rates, and guest feedback.
- Manage budgets and monitor expenses to ensure cost-effective operations.
- Ensure compliance with health and safety regulations and standards.

**Qualifications**:

- **Education**: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

**How to Apply**:

- **Experience**: Minimum of 5 years of experience in front office management, preferably in a resort or restaurant setting.
- **Skills**:

- Proficiency in billing software used in resorts and restaurants.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Attention to detail and strong organizational skills.
- **Language**: Fluency in English and Tamil is essential.

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

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