Customer Support Executive

13 hours ago

Banaswadi Bengaluru Karnataka, India COEQUAL SERVICES Full time

Greetings from COEQUAL SERVICES **This job position is for "Work From Office"**Work Location: Banaswadi, Bengaluru** COEQUAL SERVICES 101, 'A' Block, "Sarovar Mansion" 1st Floor, Dodda Banaswadi Main Road, Annaiah Reddy Layout, Banaswadi, Bengaluru - 560 043. **Job description: Tele Calling Executive.** Key Responsibilities: The Customer Support Executive plays a vital role in promoting products or services, generating leads, and maintaining customer relationships over the phone. This role requires effective communication skills, a persuasive demeanor, and the ability to handle customer inquiries and concerns professionally. Tele calling Executives typically work in call centers, sales teams, or customer service departments. **Responsibilities**: Outbound Calls: Make outbound calls to potential customers or leads to introduce products/services, explain features and benefits, and generate interest. Inbound Calls: Answer incoming calls from customers, address inquiries, provide information, and resolve any issues they may have. Lead Generation: Identify and qualify potential leads through cold calling, market research, and data mining. Sales Pitch: Present and explain the value proposition of products/services to potential customers, highlighting how they meet the customers' needs. Customer Engagement: Build rapport with customers, understand their needs, and suggest appropriate solutions to address those needs. Product Knowledge: Possess a deep understanding of the products/services offered to answer customer questions accurately and persuasively. Follow-Up: Maintain a follow-up schedule to nurture leads and convert them into customers. Data Entry: Record and update customer information, interactions, and outcomes accurately in the company's CRM system. Targets and Metrics: Meet or exceed assigned sales targets, call quotas, and other performance metrics. Script Adherence: Follow provided call scripts while also adapting conversations based on customer responses. Objection Handling: Address customer objections and concerns effectively, striving to overcome resistance and hesitations. Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products/services to existing customers. Feedback: Provide feedback to the management team on common customer questions, concerns, and suggestions for improvement. Professionalism: Maintain a professional and courteous tone during interactions to ensure positive customer experiences. Time Management: Efficiently manage call time to maximize productivity and meet daily/weekly targets Good Communication Skills (Spoken and Written) Languages: Kannada, English, Hindi is Mandatory **Perks and Benefits**: **Education**: Any Graduates / Post Graduates. Age Limit & Experience - Below 35 years **IT IS WORK FROM OFFICE JOB** **Salary**: ₹15,000.00 + Incentives. **Salary**: From ₹15,000.00 per month Day range: Monday to Saturday Shift: Day shift Speak with the employer +91 9606456982 **Job Types**: Full-time, Permanent **Salary**: ₹10,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus **Speak with the employer** +91 9606456982

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