Customer Support Executive

15 hours ago

Banaswadi Bengaluru Karnataka, India COEQUAL SERVICES Full time

Greetings from COEQUAL SERVICES

**This job position is for "Work From Office"**Work Location: Banaswadi, Bengaluru**

COEQUAL SERVICES

101, 'A' Block, "Sarovar Mansion" 1st Floor, Dodda Banaswadi Main Road, Annaiah Reddy Layout, Banaswadi, Bengaluru - 560 043.

**Job description: Tele Calling Executive.**

Key Responsibilities:
The Customer Support Executive plays a vital role in promoting products or services, generating leads, and maintaining customer relationships over the phone. This role requires effective communication skills, a persuasive demeanor, and the ability to handle customer inquiries and concerns professionally. Tele calling Executives typically work in call centers, sales teams, or customer service departments.

**Responsibilities**:
Outbound Calls: Make outbound calls to potential customers or leads to introduce products/services, explain features and benefits, and generate interest.

Inbound Calls: Answer incoming calls from customers, address inquiries, provide information, and resolve any issues they may have.

Lead Generation: Identify and qualify potential leads through cold calling, market research, and data mining.

Sales Pitch: Present and explain the value proposition of products/services to potential customers, highlighting how they meet the customers' needs.

Customer Engagement: Build rapport with customers, understand their needs, and suggest appropriate solutions to address those needs.

Product Knowledge: Possess a deep understanding of the products/services offered to answer customer questions accurately and persuasively.

Follow-Up: Maintain a follow-up schedule to nurture leads and convert them into customers.

Data Entry: Record and update customer information, interactions, and outcomes accurately in the company's CRM system.

Targets and Metrics: Meet or exceed assigned sales targets, call quotas, and other performance metrics.

Script Adherence: Follow provided call scripts while also adapting conversations based on customer responses.

Objection Handling: Address customer objections and concerns effectively, striving to overcome resistance and hesitations.

Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products/services to existing customers.

Feedback: Provide feedback to the management team on common customer questions, concerns, and suggestions for improvement.

Professionalism: Maintain a professional and courteous tone during interactions to ensure positive customer experiences.

Time Management: Efficiently manage call time to maximize productivity and meet daily/weekly targets

Good Communication Skills (Spoken and Written)

Languages: Kannada, English, Hindi is Mandatory

**Perks and Benefits**:
**Education**:
Any Graduates / Post Graduates.

Age Limit & Experience - Below 35 years

**IT IS WORK FROM OFFICE JOB**

**Salary**: ₹15,000.00 + Incentives.

**Salary**: From ₹15,000.00 per month

Day range:
Monday to Saturday

Shift:
Day shift

Speak with the employer +91 9606456982

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 9606456982

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