Telecaller

1 week ago

Greater Noida, India Speedofer Components Pvt Ltd Full time

A Telecaller, also known as a Telesales Executive or Telemarketing Executive, is a professional who interacts with customers via telephone to promote products or services, generate leads, or provide customer support. They act as the voice of the company, building relationships and influencing customer decisions through phone-based communication. Key Responsibilities:

- **Outbound Calling**:Making calls to potential customers to introduce products or services, explain their benefits, and persuade them to make a purchase or schedule a meeting.
- **Inbound Handling**:Managing incoming calls from customers, addressing their inquiries, resolving issues, and providing information.
- **Lead Generation**:Identifying and qualifying potential customers, gathering information, and building a database of leads for future follow-up.
- **Sales and Closing**:Persuading customers to make a purchase, scheduling appointments for sales representatives, and closing deals over the phone.
- **Customer Relationship Management**:Maintaining accurate records of customer interactions, following up with leads and existing customers, and ensuring customer satisfaction.
- **Product Knowledge**:Developing a thorough understanding of the company's products or services to effectively communicate their value to customers.
- **Communication Skills**:Possessing excellent verbal communication, active listening, and persuasive skills to engage customers and build rapport.
- **Documentation**:Maintaining records of calls, updating CRM systems, and preparing reports on call activity and sales performance.

Skills and Qualifications:

- **Communication Skills**: Fluency in the local language, excellent verbal communication, and active listening skills.
- **Interpersonal Skills**: Ability to build rapport with customers, handle objections, and maintain a positive attitude.
- **Sales Skills**: Persuasion, closing techniques, and the ability to meet sales targets.
- **Customer Service Skills**: Ability to handle customer inquiries, resolve complaints, and ensure customer satisfaction.
- **Computer Skills**: Basic computer skills, including the ability to use CRM systems and other relevant software.
- **Product Knowledge**: Understanding of the products or services being offered.
- **Time Management**: Ability to prioritize tasks, manage time effectively, and meet deadlines.
- **Problem-Solving**: Ability to identify and resolve customer issues and complaints.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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