Inside Sales Executive

5 days ago

Chennai Tamil Nadu, India Able Aura Technologies & Services Pvt Ltd Full time

**Job Title: Inside Sales Executive - Telecaller**

Location: Chennai Department: Sales & Customer Engagement

**Position Summary**

The Telecaller will serve as the first point of contact for prospective parents, playing a critical role in explaining Able Aura’s offerings, guiding them through the onboarding journey, and ensuring timely follow-ups. This role requires clear communication, empathy, and a structured approach to lead conversion and engagement.

**Eligibility Criteria**
- Bachelor’s degree in any discipline
- Minimum 1-2 years of experience in telecalling, customer engagement, or counselling preferred
- Prior experience in educational institutions, sports programs, wellness centers, or therapy setups is advantageous
- Freshers with strong communication and a passion for child development may also be considered

**Required Skills and Competencies**
- Excellent spoken and written communication skills in English and Hindi
- Strong interpersonal skills with the ability to connect and build trust with parents
- Professional phone etiquette, clarity in voice, and active listening
- Highly organized with the ability to manage follow-ups without supervision
- Proficiency in using Google Sheets, WhatsApp Business, and basic CRM tools
- Ability to handle objections, clarify doubts, and remain calm under pressure

**Key Responsibilities**
- Initiate timely follow-up calls to prospective leads generated via campaigns, referrals, therapy center tie-ups, and events.
- Explain the academy’s programs, session formats, fee structures, and value proposition to parents.
- Assess parent interest levels and update lead status accurately (e.g., Open, Replied, Interested, Converted).
- Guide parents through the trial session process and ensure completion of payment links and evaluation forms.
- Drive conversions by maintaining a warm and professional relationship with each lead.
- Act as a liaison between parents and internal teams (Franchise Leads, Empowerment Team, Coaches).
- Share relevant information on center timings, locations, session structures, and event details.
- Assist parents with onboarding steps, including registration, profile creation, and confirmation of start dates.
- Ensure communication is aligned with Able Aura’s tone of empathy, clarity, and professionalism.
- Maintain up-to-date and accurate lead trackers/CRM entries after every interaction.
- Record key insights from conversations and escalate any concerns to relevant team members.
- Submit weekly reports detailing call status, conversion numbers, pending follow-ups, and challenges.
- Reconnect with older leads when new programs/events are launched.
- Collect verbal feedback post-first session to support the quality control and engagement cycle.
- Encourage satisfied parents to refer others or participate in community events.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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