Csr (Customer Service Representative)

1 week ago

Kotturpuram Chennai Tamil Nadu, India AHOPE SOLUTIONS PVT LTD Full time

**Company Overview**:
AHOPE SOLUTIONS is a dynamic independent e-commerce community builder, dedicated to connecting buyers and sellers seamlessly. We provide a comprehensive marketplace for individuals and businesses to buy, sell, and trade products and services. Our mission is to revolutionize the online marketplace experience by offering innovative solutions and exceptional customer service.

**Position Overview**:
**Key Responsibilities**:

- Make outbound sales calls to potential clients to promote our e-commerce platform and services.
- Guide new clients through the on-boarding process, ensuring a smooth and efficient experience.
- Provide assistance and support to buyers and sellers on the e-commerce platform, addressing inquiries and resolving issues promptly.
- Collaborate with the sales team to meet and exceed sales targets and objectives.
- Maintain accurate records of sales activities, client interactions, and on-boarding processes in the CRM system.
- Stay informed about industry trends, market developments, and competitor activities to identify potential opportunities and challenges.
- Adhere to company policies and procedures, including compliance with relevant regulations and guidelines.

**Qualifications**:

- Previous experience in telemarketing, outbound sales, or customer service roles preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with clients.
- Strong negotiation and persuasion skills, with a focus on driving results and achieving targets.
- Proactive and self-motivated attitude, with the ability to work independently and as part of a team.
- Familiarity with e-commerce platforms and online marketplaces is a plus.
- Knowledge of banking and financial services, particularly related to working capital loans, is advantageous.
- Proficiency in using CRM software and other relevant tools for sales and client management.
- High school diploma or equivalent; additional education or training in sales or business-related fields is a plus.

**Working Conditions**:

- Position: Customer Service Representative - Outbound Sales (Up-sell and X-sell) and Client On-boarding
- Work Schedule: Monday to Friday (Saturday and Sunday off)
- Shift Timings: 08:30 AM - 05:30 PM
- Location: Kotturpuram, Chennai 600085
- This position may require occasional overtime or flexibility in working hours to accommodate business needs.

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)
- Tamil (required)
- Hindi (preferred)

Work Location: In person

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