Pre-sales

8 hours ago

Noida Uttar Pradesh, India Star Estate Full time

Looking for Pre Sales:
Job Summary:
Presales is about managing leads from various sources and generating potential customers to various project sales teams. This position would be responsible to pre-sales.

Key Competencies:

- Ability to execute various programs required for high conversion of leads into sales
- Adaptability, innovation, and excellent teamwork skill
- Attention to Detail

**Responsibilities**:

- Improving lead management processes, TATs and device policies for enabling maximum lead conversion
- Understanding the various projects to be able to provide clear explanations to the clients and team members
- Monitoring quality of various activities/processes followed at the in-house as well as the outsourced centers
- Liaising with the outsourced service provider in all forms as desired by the business unit
- Generating higher walk-ins from all types of leads
- Cross-using leads for various projects
- Setting up processes and systems to effectively originate and service the leads
- Handling escalated customer queries, concerns, suggestions, feedback, etc. and managing their expectations
- Preparing dashboards, updating all necessary systems, trackers and customer history details for seamless management at all times
- Offering the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity.
- Carrying ownership for every customer query.
- Recommending potential products or services to management by collecting customer information and analyzing customer needs.

**Requirements**:

- Post-Graduation

Pay: ₹25,000.00 - ₹55,000.00 per month

Shift:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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