Client Services Associate

4 days ago

Pune, India Data Axle Full time

**About Data Axle**:
Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for 50 years in the USA. Data Axle has set up a strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases. Data Axle is headquartered in Dallas, TX, USA.

**Roles & Responsibilities**:
We are looking for a Client Services Associate who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation.
- Manage, confirm and prioritize incoming order inquiries. Ensure requests are properly understood and executed.
- Set up and launch count inquiries with complex segmentation.
- Communicate status and query results to the internal Data Axle clients.
- Fulfill list order rentals.
- Communicate and coordinate with Client Service team for audit documentation and billing.
- Work well under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
- Generate weekly and monthly reports created from transactional data sources

**Requirements**:

- Bachelor's degree.
- 1 to 3 years of direct marketing experience.
- Ability to communicate with individuals at all levels in the company in an articulate, professional manner; provide excellent customer service.
- Ability to effectively handle multiple priorities while maintaining integrity of work.
- Knowledge of MS Office and Internet technologies.
- Demonstrated skills in problem resolution and logical thinking.
- Technical understanding and thorough attention to the detail of fulfilment processing requirements.
- Ability to learn and adapt to changing technologies.
- Ability to work independently or as part of a team.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.

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