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Customer Support

3 weeks ago

Topsia Kolkata West Bengal, India eDominer Technologies Full time

Greetings

**Responsibilities**:

- Communicate with potential clients, utilizing strong communication and convincing skills.
- Collaborate with the ERP core team, internal implementing and support team, and technical developers.
- Map customer requirements to the capabilities of the ERP system.
- Possess strong knowledge of ERP implementation in the manufacturing industry, including functional testing, hyper support, reporting, project management, and end-user training.
- Understand the business processes of customers and implement them in the software.
- Conduct GAP Analysis and document findings.
- Organize and conduct project meetings, providing regular progress updates to all stakeholders.
- Implement and support ERP modules across all departments.
- Configure client data into the system based on client requirements.
- Train clients on the ERP system.
- Plan and develop reporting solutions based on client requirements.
- Verify, correct, and validate master data.
- Suggest business process changes and solutions to accommodate the ERP system.
- Educate users on best practices for working with the system.
- Assist with data migration.
- Test the ERP system.
- Provide post go-live support and handover.
- Travel onsite for training and implementation, if required.
- Conduct user training and assist with upgrades.

**Qualifications**:

- **Any Bachelor's degree in Commerce**

**Desired Competencies**:

- Domain knowledge and functional experience in end-to-end processes.
- Knowledge of finance and statutory compliance.
- Willingness to travel onsite.

**Job Types**: Full-time, Permanent, Fresher, Internship

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Shift:

- Day shift
- Fixed shift

Work Location: In person