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Operations Executive

2 weeks ago

Andheri East Mumbai Maharashtra, India Studio Next Technology Private Limited Full time

**Position Overview**:
**Key ResponsibilitiesInventory Control**:

- Manage and monitor inventory levels of spares required for Garment CAD/CAM systems.
- Plan and execute the timely purchase of spares to maintain optimal stock levels.
- Organize and oversee the dispatch of spares to branch offices and customer locations.
- Ensure accurate documentation and tracking of inventory movement.
- Identify slow-moving or obsolete inventory and take appropriate actions.

**Service Operations Management**:

- Plan and assign tasks to service engineers based on their availability, skill set, and service requirements.
- Track and ensure timely completion of service requests and preventive maintenance schedules.
- Maintain detailed records of service activities, including complaints, resolutions, and feedback.
- Collaborate with engineers to improve service processes and response times.

**Customer Support**:

- Act as the primary point of contact for customer queries related to spares, service schedules, and other operational concerns.
- Resolve customer complaints promptly, ensuring a high level of satisfaction.
- Provide regular updates to customers about the status of their requests.
- Build and maintain strong relationships with customers, ensuring long-term trust and loyalty.

**Qualifications & Skills**
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 2+ years of experience in operations, inventory management, or customer support (experience in CAD/CAM systems is a plus).
- Excellent organizational and time management skills.
- Strong interpersonal and communication abilities.
- Proficiency in inventory management tools and Microsoft Office Suite.
- Problem-solving mindset and attention to detail.

**Compensation**:

- **Salary**: INR 20,000 - 22,000 per month.

**What We Offer**:

- Opportunities for growth within the organization.
- A dynamic and supportive work environment.

If you are a detail-oriented professional with the skills to manage operations efficiently and ensure customer satisfaction, we would love to hear from you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Operations: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person