Customer Service Executive

**Job description**

MPT is a leading provider of automation solutions for the PVC pipe industry. We specialize in designing and manufacturing PVC pipe socketing and belling machines that help businesses achieve greater efficiency and productivity. Our expertise lies in providing customised automation solutions that cater to the unique needs of our clients. With years of experience and a commitment to quality, we have a proven track record of delivering outstanding results.

Reports to: Sales Manager

Qualifications: B.E/ B. Tech & MBA - Sales & Marketing

Bi Lingual : Hindi and English

Location: Hyderabad

Experience : 2-3 years

**Responsibilities**:

- Proactively identify and target prospective customers within relevant market segments, focusing primarily on industries utilising PVC pipe socketing machines, linear belling solutions, and pipe bending technologies.
- Schedule and conduct engaging meetings and compelling presentations, clearly demonstrating the unique value propositions of MPT’s innovative machinery solutions.
- Develop strong, sustainable relationships by regularly interacting and engaging with stakeholders and decision-makers to foster customer intimacy and ensure satisfaction.
- Lead technical discussions with clients, addressing inquiries effectively to secure acceptance and finalize the most suitable solutions.
- Drive commercial negotiations strategically, ensuring profitable deal closures while maintaining client satisfaction.
- Manage and maintain a robust sales pipeline through systematic CRM updates, providing clear and regular performance insights and reports to senior management.
- Continuously monitor competitor activities, market trends, and industry insights, sharing intelligence that helps senior management refine business strategies and tactics.
- Strengthen and expand relationships with existing clients, identifying and capitalizing on opportunities to secure additional business.
- Achieve defined revenue and growth targets through consistent effort and strategic planning.
- Act as an ambassador for MPT, professionally representing the company at industry conferences, trade fairs, networking events, and exhibitions and other key industrial forums.

Skills Required:

- Exceptional communication, negotiation, presentation, and interpersonal abilities.
- Strong knowledge of contemporary sales practices, techniques, and market trends within the machinery and manufacturing sectors.
- Demonstrated capability in team leadership, motivation, and collaborative work environments.
- Proven track record as a driven achiever with consistent sales target accomplishments in a competitive landscape.
- Ability to thrive and perform effectively within a fast-paced, dynamic, and occasionally ambiguous work environment.
- Creative problem-solving skills, employing persuasive techniques and interpersonal prowess to successfully close sales.
- High energy, enthusiastic approach, and a strong motivation to excel.
- Flexibility and willingness for extensive domestic travel, attending key industry events, trade fairs, and customer meetings.
- Professional aggressiveness and eagerness to effectively and efficiently finalize deals.
- Excellent networking abilities, fostering robust relationships with clients, industry peers, and partners

Join Us?
- Opportunity to work in a dynamic and growing manufacturing environment
- Competitive salary and benefits package
- Supportive team and opportunities for career development and growth

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Work Location: In person

*Speak with the employer* +91 8008883467

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8008883467