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2 days ago
FULL-TIME- PUNE- 0 YEARS**Job Title**:Process Executive
**Department**:Customer Experience Team
**Reporting to**:Team Lead
**Shift**:24/7 (5 days, rotating shifts and Week-off)
**Language**:Hindi & English
**Location**:Pune Work from Office
**Experience**:Freshers
**Responsibilities**:
- Assist with flight bookings, cancellations, and general inquiries.
- Ensure efficient system use and data security.
- Handle multiple tasks simultaneously.
- Provide clear communication to customers.
- Resolve complaints and report complex issues to superiors.
- Follow company policies and guidelines.
- Meet and exceed quality standards.
**Requirements**:
- 10+2 education or equivalent.
- Good communication and problem-solving skills.
- Patience, politeness, and diplomacy.
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