Systems Administrator

2 weeks ago

KPHB Colony Hyderabad Telangana, India ZINOKART PVT LTD Full time

**About Company**:
At ZinoKart, we value innovation, creativity, and teamwork, and we are looking for talented individuals who can contribute to our mission of becoming a leading e-commerce platform in the industry.

**Key Responsibilities**:

- **Driver Management**:

- Oversee the registration, verification, and onboarding of drivers.
- Maintain driver profiles and manage permissions, ratings, and performance data.
- Monitor driver status (active, offline) and ensure smooth connectivity between drivers and customers.
- Address and resolve driver-related issues, including payment discrepancies, account issues, and service quality concerns.
- **Customer Management**:

- Manage customer profiles, service requests, and interaction logs.
- Oversee customer-related system functions, including ride booking, cancellations, payments, and feedback.
- Ensure that customer experience is optimized, and handle complaints or issues effectively.
- **System Maintenance & Support**:

- Ensure all platform systems (mobile app, backend, payment systems) are running smoothly.
- Troubleshoot and resolve any system or user-related issues (both for drivers and customers).
- Regularly update and monitor software to ensure platform security, stability, and performance.
- **Security & Data Integrity**:

- Maintain data security and privacy for both drivers and customers in compliance with relevant laws.
- Monitor and ensure the integrity of the platform, preventing unauthorized access or misuse.
- **Collaboration**:

- Work with technical teams to implement system improvements, updates, and new features for both driver and customer experiences.
- Coordinate with support teams to address and escalate issues when needed.

**Requirements**:

- Proven experience in system administration or technical support in a fast-paced environment.
- Experience in managing large-scale systems for both service providers (drivers) and end-users (customers).
- Strong knowledge of server management, database systems, and troubleshooting techniques.
- Ability to handle customer and driver queries and resolve issues in a timely and professional manner.
- Familiarity with cybersecurity best practices.
- Excellent communication and problem-solving skills.

**Preferred Qualifications**:

- Experience with platforms like **Ola**, **Uber**, or **Rapido**.
- Knowledge of CRM tools, ride-hailing system architecture, or fleet management software.
- Basic coding knowledge or experience with system automation tools.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift
- Weekend availability

Work Location: In person

**Speak with the employer**
+91 8367674757
Expected Start Date: 01/03/2025

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