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Process Trainer

2 weeks ago

Hyderabad, India NETRTECH SOLUTIONS LLP Full time

Position: Process Trainer
- Graduate with excellent spoken and written English.
- At least 2 yrs work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)
- Excellent communication and presentation skills
- Good command over English and ability to train on language skills
- Ability to build rapport with key stakeholders - internally and externally
- Exceptional reporting and analysis skills
- Strong analytical, conceptual and problem-solving abilities required
- Ability to work in a fast-paced environment with mínimal supervision
- Self motivated team player with high energy levels and passion for training
- Feedback skills to inspire Agents to improve performance
- Leadership, conflict management and problem solving qualities
- Go-getter attitude with multitasking capability
- Open to work in rotational shifts

**Job Description**:

- Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
- Provide inputs for training to assist reducing the learning curve of new hires
- Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
- Conduct Product Knowledge Tests on a periodic basis and publish results
- Develop Training Planner for the year based on the Training Needs Assessment.
- Deliver relevant training program under specified timelines
- Ensure individual and organization wide training needs are fulfilled
- Coordinate with Operations for successful implementation of training modules
- Closely track progress and maintain records of all training activities.
- Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
- To play an active role in training the Trainers
- Creating reports and training dashboards for client and stakeholders

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹650,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Flexible shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

COVID-19 considerations:
yes

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- BPO: 2 years (preferred)