Tele Calling Executive
1 day ago
Key Responsibilities
- **Outbound Calls**: Proactively contact potential customers to introduce products or services, explain benefits, and persuade them to purchase or schedule appointments.
- **Inbound Calls**: Handle incoming calls from customers, address their inquiries, provide information, and resolve complaints.
- **Lead Management**: Generate new leads, follow up on existing leads, and nurture them into sales.
- **Customer Relationship Management (CRM)**: Maintain accurate records of customer interactions and update customer information in the database.
- **Feedback Collection**: Gather valuable customer feedback to help improve products and services.
- **Sales/Performance Metrics**: Meet daily, weekly, or monthly sales targets and contribute to the team's overall performance goals.
Required Skills and Qualifications
- **Communication Skills**: Excellent verbal communication and interpersonal skills to engage with customers effectively and clearly.
- **Persuasion Skills**: Ability to persuade customers, explain product benefits, and drive conversions.
- **Resilience**: Ability to handle objections and rejections positively and professionally.
- **Technical Skills**: Proficiency in using CRM software, tracking call logs, and other relevant technologies.
- **Organizational Skills**: Strong ability to manage multiple tasks, time, and attention to detail.
- **Product Knowledge**: A commitment to staying updated on product features and industry trends to provide accurate information.
Work Environment
- Telecallers typically work in an office or call center environment but may also work remotely.
- The role requires working with a high volume of calls, often using a script or guidelines provided by the company.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
**Education**:
- Bachelor's (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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