Customer Relationship Executive

3 days ago

Hyderabad, India Willsree technologies pvt ltd Full time

**Customer Relations Executive Duties & Responsibilities**

To write an effective customer relations executive job description, begin by listing detailed duties, responsibilities and expectations. We have included customer relations executive job description templates that you can modify and use.

**Responsibilities**

Manage incoming calls from Clients and Careers ensuring service is delivered within the required timeframes and to SHC standards of customer service

Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of careers

Ensure matching of careers to clients to match the needs of the client and arrangement of introductions

Understand and deliver your KPI's and SLA's specifics

Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined

Maximize on every opportunity ensuring the client/career receives outstanding service

Ensure all system records are up to date and accurate

Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy

Manage teams of customer escalation specialists in Austin, TX and Galway, Ireland

Get escalated customers back into their games fast with 90+ rated customer satisfaction**Customer Relations Executive Qualifications**
Qualifications for a job description may include education, certification, and experience.
**Education**
Employers hiring for the customer relations executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in _Business, English, Education, Management, Marketing, MBA, Business Operations, Engineering_

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Fixed shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 3 years (required)
- Customer service: 1 year (required)

**Language**:

- English and Telugu (required)

**Speak with the employer**

+91 7207911300

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