Sales Coordinator

1 day ago

Malad Mumbai Maharashtra, India Hiring Guru Full time

**Sales Coordinator**

**Role Overview**
The Sales Coordinator plays a vital support role in ensuring seamless communication between sales, production, logistics, and customers. You’ll manage sales orders, coordinate dispatches, maintain CRM/MIS, and act as the hub between cross-functional teams to support commercial success and customer satisfaction.

**Key Responsibilities**

**Customer & Sales Support**
- Prepare and follow up on quotations; track order confirmations and amendments.

**Order Processing & MIS Management**
- Enter sales orders into CRM/MIS systems.
- Coordinate with production and shipping teams to ensure timely dispatches.
- Maintain and update sales dashboards: orders, pipelines, payments, complaints.

**Logistics & Dispatch Coordination**
- Liaise with logistics partners to schedule shipments and manage documentation.
- Track dispatch schedules and proactively update customers.

**Cross-Functional Liaison**
- Work closely with production/R&D (Palghar), warehouse, quality, and finance teams.
- Resolve bottlenecks by expediting production changes and addressing inventory or documentation issues.

**Reporting & Analytics**
- Prepare daily/weekly sales reports on order status, dispatch performance, and invoice follow-up.
- Highlight bottlenecks and propose process improvements.

**Customer Relationship Management**
- Address post-sale issues and coordinate internal resolutions.
- Capture customer feedback and share with sales and product teams.

**General Coordination**
- Support trade show/event logistics, sales team preparations, and other ad-hoc duties as needed.

**Qualifications & Skills**
- **Education**: Bachelor’s degree in Business, Marketing, Engineering, or a related field.
- **Experience**: 2-5 years in sales support, coordination, or administrative roles (preferably in B2B or manufacturing).
- **Technical Skills**:

- Proficiency with MS Office (Excel, Word) and CRM/MIS systems; SAP familiarity is a plus.
- Strong verbal and written communication skills.
- Highly organized, detail-oriented, and able to manage multiple tasks accurately.
- **Interpersonal Skills**:

- Customer-focused mindset with strong problem-solving and follow-through.
- Ability to collaborate across teams and adapt in a dynamic environment.

**Preferred**
- Experience in polymer, plastics, or industrial manufacturing sector.
- Understanding of ISO/IATF quality frameworks.
- Prior exposure to logistics, dispatch coordination, or export documentation.

**Job Types**: Full-time, Permanent

Pay: Up to ₹420,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Have you ever worked in the Plastic or Petroleum Industry for Sales?
- Current CTC
- Expected CTC
- Notice Period
- Current Location

Work Location: In person

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