Quality Process Professional

3 days ago

Kolkata West Bengal, India Capgemini Full time

**The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgeminis processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts.**

**Job Description - Grade Specific**:
**Quality Process ConsultantSupport process definition and maintenance, process assets development, process metrics baselines and prediction models, quality certifications, quality trainings and audits**

**Skills (competencies)**:
**Active Listening**

**Adaptive Thinking**

**Analytical Thinking**

**Assertiveness**

**Attention to Detail**

**Business Agility**

**Change Management**

**Conflict Management**

**Continuous Improvement**

**Decision-Making**

**Emotional Intelligence**

**Financial Control**

**Influencing**

**Innovation**

**Managing Difficult Conversations**

**Negotiation**

**Proactiveness**

**Problem Solving**

**Project Governance**

**Project Management**

**Project Planning**

**Project Reporting**

**Project Tracking**

**Relationship-Building**

**Risk Assessment**

**Risk Management**

**Scope Management**

**Stakeholder Management**

**Strategic Governance**

**Strategic Thinking**

**Team Management**

**Time Management**

**Unified Project Management (UPM)**

**Unified Service Management (USM)

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