Patient Care Co-ordinator
2 weeks ago
l Communicating and coordinating with patient and the doctors.
l Managing calls and customer queries.
l Identify and assess customers’ needs to achieve 10/10 satisfaction rate.
l Error free billing (OP & IP) to be maintained.
l Build sustainable relationship and trust with customer
l Provide accurate, valid and complete information by using the right methods/tools
l Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.
l Follow communication procedures, SOP*s guidelines and policies.
l Take the extra mile to engage customers.
l Ability to multi-task, prioritize, and manage time effectively.
l To carry out any other task assigned by higher authority.
l Sending daily/weekly/monthly reports as specified by department head.
Pay: ₹23,000.00 - ₹30,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Kannada (required)
Work Location: In person
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