Svp Premier

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Wealth and Personal Banking **is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.

**Principal Responsibilities**
- Effective design, management and execution of the HSBC Premier proposition that includes both the domestic and international businesses.
- The role holder will be responsible for all aspects of the Premier proposition, and will drive the ongoing development, enhancement and implementation of a compelling customer proposition that supports the WPB business strategy across the HNW and Mass Affluent target groups.
- The role holder is required to support & manage initiatives that contribute to the proposition achieving maximum return, whilst representing the customer voice at the heart of the proposition, utilizing external benchmarking and customer insights and research.
- The proposition focus will lie in designing best in class propositions for - (i) Domestic target groups comprising Top Tier, C-Suite and relevant mass affluent prospects/customers and (ii) International customers comprising International Executives, Mariners, International students & OI customers based overseas across key corridors.
- Focus on top customer journeys to ensure that the proposition is relevant and addresses the highest impact areas from a customer experience perspective
- Work closely with Analytics, Finance, and Product teams, to build a compelling customer life cycle management framework that drives early digital adoption, cross-sell, product activation with an aim to set customers on the path to use HSBC as the primary institution for their banking needs
- Work closely with Marketing to develop sales enablers like pitch books, brochures, elevator pitches for frontline teams to aid them in new customer acquisition and cross-sell initiatives
- Adopt a data and customer insights led approach to create a world class experience for the target group tracked through NPS for the segment
- Ensuring that all aspects of the propositions comply with local regulations, HSBC group policies and internal procedures.

Requirements
- The job holder should possess experience in leading high performance teams preferably with a minimum of 2 years’ experience in designing and implementing propositions for one or more of the following segments - HNW/Mass Affluent / NR.
- This is a team role that requires strong leadership, strategic planning and problem-solving skills
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences. Strong presentation skills required.
- Ability to think out of the box and be confident to influence and engage people across all levels and teams
- Ability to interpret diverse management information and use effectively to tell a customer focused story
- Skills of building effective networks across business areas, developing relationships based on mutual trust and ability to work in cross-functional teams
- Minimum Graduation or as required for the role, whichever is higher

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
- Issued by The Hongkong and Shanghai Banking Corporation Limited, India_