Customer Experience Representative

1 week ago

Mumbai, India Firmenich Full time

Customer Experience Representative_Mumbai

At Firmenich people are at the heart of the company, we are committed to equal employment opportunities and value diversity in workplace

**Key Responsibilities**:
Efficiently process Order-to-Cash activities and coordinate customer requirements;
Understand and input customer demand;
Solve customer supply chain issues to ease deliveries requirements;
Give feedback and maintain a clear and efficient communication flow between Customers and Firmenich;
Understand and take ownership of customer constraints to continuously improve Firmenich service levels.

Open, follow up and close relevant customers' non conformities

Perform monthly demand planning activities in line with information received from customers

Highlight, propose and follow up potential action plans;
Communicate with commercial on potential commercial issues and required actions

Organize Visit for major clients with adequate business review, performance review and inventory of existing consignment stock.

**We value**:
3 to 4 years Customer Service and/or Commercial and/or Purchasing Experience.

SAP preferred

Planning & organizing experience preferred.

Excellent team player, who Contribute to team success.

Fluent communication and General computer literacy

**We offer**:
Culture that values diversity where people are at the heart of the company

Opportunity to work for a company that cares about environment and sets and achieve ambitious sustainability objectives

Entry to exciting and inspiring world of perfumes and taste.

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