Worker Type Colleague

7 days ago

Noida Uttar Pradesh, India Barclays Full time

**Purpose of the role**

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.

**Accountabilities**
- Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
- Collaboration with teams across the bank to align and integrate operational processes.
- Identification of areas for improvement and providing recommendations in operational processes.
- Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
- Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice in banking operations.
- Participation in projects and initiatives to improve operational efficiency and effectiveness.

**Analyst Expectations**
- To meet the needs of stakeholders/ customers through transactional processing and customer service.
- Perform routine and specific tasks as assigned, focussing on quality execution
- No people leadership roles at this grade
- Execute work requirements as identified in processes and procedures, identify escalation of policy breaches as required.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of how assigned duties contribute to the activities of the team alongside knowledge of job activities and operational procedures within own role.
- Follow detailed and defined rules/ instructions and make simple judgements in straightforward situations typically having to select from defined and documented alternatives.
- Demonstrate a good knowledge and understanding of procedures.
- Evaluate and select the correct solution to problems to complete the tasks.
- Perform first line customer service related activities, interact with stakeholders on matters of customer service or administrative tasks, sometimes engaging with difficult contacts, networking with other employees where appropriate.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

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