Architect - Salesforce Innovation

5 days ago

Hyderabad Telangana, India PepsiCo Full time

Overview:
The Salesforce Innovation Architect drives business transformation by leveraging Salesforce's capabilities, including AI tools such as Einstein and Agentforce as well as Data Cloud, Marketing Cloud and Personalization to align with PepsiCo's strategic vision.

**Responsibilities**:

- Create and implement a Salesforce Einstein and Agentforce technical road map that aligns with organizational goals, focusing on identifying disruptive ideas and solutions through Salesforce Platform to drive business value realization.
- Act as SME to business stakeholders and DevSecOps teams, ensuring effective communication and alignment on innovation initiatives.
- Planning and execution of proof of concepts (PoCs) to pilot new capabilities of Agentforce and Einstein AI with mínimal risk to business continuity.
- Work with Salesforce Marketing Cloud, Service Cloud and Sales Cloud team to implement the approved Einstein and Agentforce PoCs.
- Collaborate with key stakeholders to gather insights, understand their needs, and ensure their buy-in for innovation projects, co-driving value creation.
- Educate & support business stakeholders on the latest Salesforce AI based features and best practices, empowering them to innovate and leverage Salesforce tools effectively.
- Stay informed on industry trends and advancements in Salesforce technology.
- Owns and strives to deliver the KPIs assigned to measure the success of initiatives.
- Enable training for team members to upskill them on AI capabilities and foster a culture of innovation.

Qualifications:

- Bachelor’s degree in IT, Computer Science or equivalent with 12 to 16 years of IT experience, 8+ years as a Salesforce Architect with recent focus on AI capabilities in Salesforce.
- Proven experience with Salesforce’s AI capabilities (Einstein & Agentforce), including hands-on knowledge of capabilities and best practices, along with a track record of managing innovation initiatives and aligning solutions with organizational goals.
- Salesforce Certified Architect. Certification in Salesforce AI (Associate + Specialist) preferred.
- Well-versed with Agile methodologies and processes.
- Attention to detail and experience in gathering requirements. Ability and desire to work with a high degree of independence and ownership in a geographically distributed team consisting of other developers and project management resources.

  • Salesforce Solution Architect

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Salesforce Marketing Cloud Architect

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • IT Architect

    3 days ago

    Hyderabad, India Salesforce Full time

    **Job Category **:Products and Technology **Job Details**: You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting...

  • Success Architect/Senior Success Architect

    5 days ago

    Hyderabad, Telangana, India Salesforce Full time ₹ 2,00,00,000 - ₹ 4,00,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Success Architect- Marketing Cloud

    3 days ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Technical Architect

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Success Architect/Senior Success Architect

    4 days ago

    Hyderabad, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And...

  • Software Engineering Architect

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 48,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...

  • Senior Success Architect-MuleSoft

    5 days ago

    Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Salesforce Architect

    3 days ago

    Hyderabad, Telangana, India TECH NEXT Full time

    **Job Title**: Salesforce Architect - Consumer Goods Cloud **Location**: Hyderabad (Hybrid - 3 days/week onsite) **Experience**: 14+ years in Salesforce (2-3 years as CG Cloud Architect) **Key Responsibilities**: - Define & implement Salesforce **transformation roadmap** (custom apps → CG Cloud). - Architect solutions across **Sales, Experience,...