Customer Service Back Office

3 days ago


Hyderabad Telangana, India Glory Power Solutions Pvt Ltd Full time

**We're Hiring **

We're looking for a Customer Support - Back Office (Non-Voice Process)

**Designation**:Customer Support Executive - Back Office (e-Commerce Process)

**Experience**: Minimum 1 year in Customer Service (Non-Telecom preferred)

**Location**: Work From Home

**Language**: Good proficiency in English and Hindi (Written communication is essential)

**Contract**: Full-time - 3 months contract (Extension/permanent based on performance)

**CTC**: ₹23,000/month In-hand: Approx. ₹19,500

**Working Days**:6 days working with 1 day rotational off

**Qualification**: Graduates only (Any stream)

**Shifts**: 24/7 Rotational shifts (including night shifts)

**System Requirements**:
Laptop/Desktop with: i5 7th Gen or above 8 GB RAM Windows 10

Stable WiFi connection (Minimum 20 Mbps)

USB Headset (Big Passport brand preferred)

Webcam mandatory

UPS/Inverter for power backup

**Roles & Responsibilities**:
Handle non-voice customer support for a leading e-Commerce client

Assist customers with order status, refunds, product issues, delivery escalations

Accurately document all interactions in the system

Maintain high quality, accuracy, and productivity standards

Collaborate with other teams for timely customer resolutions

**Assessments Required**:
AMCAT Personality Test - Minimum average score ≥54

WriteX Test - B1 Level, Agreeableness ≥ 20, Conscientiousness ≥ 20

VETI Test - Score 4 & Above

Typing Speed: Minimum 30 WPM with 85% accuracy

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund
- Work from home

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: Remote



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