Customer Support Associate

6 days ago

Kolkata, India GLOINNT Full time

**Role: Customer Support Associate**

**Experience: 6 Months to 2 Years**

**Location: Kolkata**

**Education: 10+2+3**

**Work type: Hybrid role**

**Notice Period: Immediate**
- Minimum 6 months experience in international voice process
- Excellent communication skills, including verbal with proper grammar
- Experience in dealing with the public.
- Ability to work with others in a close manner
- Good computer skills
- Good multi-tasking skills.

**Duties and Responsibilities**:

- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating, and coordinating with internal departments.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹9,751.38 - ₹35,378.12 per month

Schedule:

- Night shift
- US shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- International Voice Process: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 8217499916

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