E-commerce Executive
5 days ago
We are looking for a meticulous and highly organized professional to join our team as an **Ecommerce Executive** for Amazon and Flipkart. This role is essential to the efficient handling of online marketplace orders, ensuring timely processing, accurate inventory management, and exceptional customer service. Your diligence, multitasking abilities, and focus on customer satisfaction will be key to the success of our e-commerce operations.
**Key Responsibilities**:
- Accurately process and fulfill customer orders received via Amazon and Flipkart in a timely manner.
- Monitor stock levels and coordinate with the warehouse team to ensure product availability.
- Regularly update product listings, pricing, and descriptions on both marketplaces.
- Respond to customer queries regarding order status, shipping, and product information.
- Resolve order-related issues, returns, and complaints in a professional and customer-centric manner.
- Work closely with the logistics team to ensure prompt and efficient order dispatch and delivery.
- Maintain accurate records of order status, inventory levels, and customer interactions.
- Stay informed about changes in marketplace policies, algorithms, and best practices to enhance platform performance.
**Qualifications & Skills**:
- Prior experience in e-commerce, order processing, or customer support is preferred.
- Familiarity with **Amazon Seller Central** and **Flipkart Seller Hub** is a strong advantage.
- Exceptional attention to detail and excellent organizational skills.
- Strong verbal and written communication abilities.
- Capable of working independently and collaboratively in a dynamic, fast-paced environment.
- Proactive problem-solving skills with a customer-first mindset.
- Willingness to adapt to changing marketplace trends and operational updates.
- Minimum qualification: High School Diploma or equivalent; a degree in business or related fields is a plus.
**Job Types**: Full-time, Permanent
Pay: ₹250,000.00 - ₹350,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- E-Commerce: 1 year (preferred)
Work Location: In person
Application Deadline: 18/05/2025
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