Customer Care Executive

2 weeks ago

HSR Layout Bengaluru Karnataka, India Indkal Technologies Private Limited Full time

**Responsibilities**

*Handle inbound and outbound customer calls professionally and efficiently.

*Listen to customers' inquiries and provide accurate information and solutions.
*Assist customers with product/service-related questions, troubleshooting, and issue resolution.
*Document and update customer records with interactions and feedback.
*Collaborate with team members to achieve individual and team targets.

*Maintain a positive and empathetic attitude towards customers at all times.

*Uphold company policies and procedures while ensuring customer satisfaction.

**Requirements**:
*Strong verbal communication skills in English and any 1 other language Hindi/Kannada/Telugu/Tamil.

*Excellent active listening skills and problem-solving abilities.

*Ability to multitask and manage time effectively.

*Computer literacy and familiarity with CRM systems.

*Previous customer service or call center experience is a plus.

**Job Types**: Full-time, Fresher

Pay: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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