Avp - Er Investigations Asp

**Some Careers grow faster than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

**Why Join us**:
This role will support the Personal Conduct and Investigations agenda across various entities in the Group, as may be required from time to time. Primarily, the role will support the ASP and GSC / Tech Employee Relations team to deliver a fair, consistent and transparent approach to people in a manner that also helps to drive performance and success for the HSBC Group. The role holder will be responsible for undertaking complex employee relations investigations across multiple geographies and also support all related compliance, governance and reporting tasks. This will include investigations received through any of the channels in place (for e.g. presently HSBC Confidential, HR Direct, executive offices, etc.). As a specialist investigator, the role holder will also be expected to benchmark and implement best practices to support and up-skill capability of other investigators. The role holder will work with teams across all countries and regions on a daily basis.

A supplementary purpose of the role will be to plan, manage and execute the Employee Relations strategy and policies in order to support various deliverables for the ASP and GSC/Tech ER teams, as may be required, and as may be assigned from time to time. It is expected that the role holder will work collaboratively to ensure that decisions taken are compliant with local legislations and Group guidelines that apply, while solutioning or executing solutions that are risk-mitigated, pragmatic & pro-active.

Tasks and responsibilities of the role include the following:

- Undertake HR investigations across multiple geographies
- Key contributor to the ASP and GSC / Tech ER teams, supporting colleagues as necessary.
- Providing specialist and strategic ER support to the ASP and GSC / Tech ER teams.
- Supporting the range of ER activities, including advising on complex matters, managing complex cases (e.g. at appeal), undertaking sensitive investigations (e.g. in respect of senior individuals), supporting strategic projects and programs (as appropriate).
- Point of escalation, guidance and oversight on ER cases for other ER colleagues.
- Establishing sound and constructive working relationships within ER and with broader HR function, as well as HRA and HRC teams.
- Proactively instigating change and continuous improvement in investigation ways of working of ER.
- Proactively supporting the development of ER / HRA colleagues.
- The role holder will therefore need to be able to successfully navigate and manage organizational complexity.

**What you will do**:
**Principal Accountabilities: Key activities and decision making areas**

**Impact on the Business/Function**:

- Refer matters, as appropriate, within the organization and work collaboratively with other investigative functions on significant or high risk issues. Develop formalized controls and handoffs with these functions.
- Case Manager for ER cases (including disciplinary, grievances, legal claims and complicated employment matters etc.). This will involve conducting independent investigations for complex cases, reviewing or producing investigation reports, providing specialist advice and guidance to Businesses / Functions, investigators and internal stakeholders within the HR team.
- Manage complex ER and whistleblowing issues and investigations and act as a point of escalation for investigations managed by other investigators within the HR function.
- Provide proactive, appropriate, risk-weighted inputs to HRBP’s and senior management on effective resolution of ER matters / effective management of ER aspects of HR matters.
- Guide/supervise, coach and develop ER colleagues on the effective management and resolution of the full range of ER matters. May include providing formal training and periodic technical updates to client/stakeholder groups.
- Contribute to the development, implementation and maintenance of a HR management information system, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
- Effectively engage and manage relationships with legal counsels; work on litigation strategy with respect to employment disputes; ownership & accountability for outcomes

**Typical Targets and Measures**
- Reports of investigations are produced with high degree of accuracy, with concrete recommendations and in a timely manner.
- Risks are identified and appropriate investigations are conducted.
- Appropriate recommendations are provided