Executive Passenger Experience

Location: Hyderabad, IN- Company: GMR Enterprises Pvt Ltd**JOB PURPOSE**:

- In order to strengthen the Passenger Experience team and support Head
- Passenger Experience in undertaking various passenger experience events & décor

This role be responsible for departmental MIS, Vendor Bill Processing, Admin, and coordination jobs

**ORGANISATION CHART**:
**KEY ACCOUNTABILITIES**:
To keep a track of All departmental MIS and update it on periodic basis/as and when required
Aesthetics & Branding Standardization:

- Undertake daily audits and support Manager-Pax EX in collation of findings
- Update observation status in the tracker periodically.
Event & Décor Management
Support Head
- Pax Experience in below:

- Ensure smooth execution of planned passenger experience events and airport decor as per the annual event calendar.
- Coordinate with Corporate Communication/ BD-Non Aero Team for Events and Décor Management for passenger engagement
- Ensure on ground coordination with various stakeholders for décor and events for material movement, tool permit, safety clearances, work permits etc.
- Ensure the safety norms adherence while execution of events and decors
- Build a database for event management companies and ensure highest quality of execution in close coordination with the vendor for Brand enhancement and passenger appreciations.
- Ensure smooth execution of planned passenger experience events and

Vendor Management (PR to Payment)
- Ensure all PR /PO are executed within set timeframes by internal coordination with Procurement, Finance, MAG etc.
- Follow up vendor payments are made in a timely manner. Departmental clearance of all invoices.
- Keep departmental AOP data and expenses data updated
- SAP entries

Admin/ Misc Responsibilities:

Support/Assist Manager
- Pax Ex to Prepare and Circulate MOM of all cross departmental meetings like Passenger Ex Council Review meetings, Audit meetings etc.

Keep a record of all MIS and departmental Documentation.

Undertake any other miscellaneous requirements of the department

**EXTERNAL INTERACTIONS**:
**External - **Roles you need to interact with outside the organization to enable success in your day to day work
- Coordinate with various Stakeholders like CISF, RAXA, concessionaires etc. for passenger experience initiatives /decors
- Coordination with External Vendors for events & Décor

**INTERNAL INTERACTIONS**:
**Internal - **Roles you need to interact with inside the organization to enable success in your day to day work
- Coordination with internal departments like Operations, Business Development, SPG and Finance for PR/PO and invoice clearances

**FINANCIAL DIMENSIONS**:
**OTHER DIMENSIONS**:
**EDUCATION QUALIFICATIONS**:

- Bachelors in Science/Event management
- Knowledge of SAP modules
- Exposure to project Management will be an added advantage

**RELEVANT EXPERIENCE**:
**COMPETENCIES**:

- Accountability
- Empowering others
- Developing self & others
- Please indicate the two GMR Values which you believe the Participant should demonstrate more at the workplace. Please share examples of how he can demonstrate these values more strongly.
- Please indicate the two GMR values which you have observed the Participant demonstrating very well at the workplace. Please share examples of how he has demonstrated these GMR values.
- Breakthrough Thinking
- Entrepreneurship
- Change Catalyst
- Organizational awareness
- Personal Effectiveness
- Networking
- Stakeholder Focus
- Teamwork & Interpersonal influence
- Execution & Results
- Planning & Decision Making
- Problem Solving & Analytical Thinking
- Strategic Orientation
- Capability Building
- Social Awareness