Pre-sales: Naturtrust

**Roles and Responsibilities**:

- Reaching out to existing international (UK, USA) clients to advise them about our products and quotation by utilizing pre-defined scripts.
- Studying the details of International inbound leads and calling them to cross verify the exact requirement to make them market qualified.
- Obtaining and updating lists of individuals’ contact details, lead status and remarks.
- Calling active or inactive customers and maintaining customer’s follow up to get the final lead status on the calling Sheet.
- Capture the insights from customer interactions and share it with the internal team.
- Ability to learn about products and services and explain them to prospects.
- Addressing clients’ uncertainties, grievances, and suggestions on time.
- Communicating with our sales team for getting the up-to-date products requirements.
- Recording all successful and unsuccessful attempts of follow up calls.
- Attending regular team meetings to clarify progress and performance-related expectations.
- Keeps up quality service by adhering to organization guidelines.
- Excellent communication and interpersonal skills.
- Explaining the product features in detail.

**Requirements**:

- Proven experience as a international telesales representative or other customer service role.
- B.sc/BA will be added advantage.

Manufacturing industry calling exposure will be added advantage but not mandatory.
- Excellent knowledge of the English language.
- Good knowledge of Microsoft excel.
- Proven track record of successfully meeting sales quota over the phone.
- Ability to switch communication styles.

**Skills**:

- Proficient in communication and interpersonal skills
- Research and record-keeping skills
- Verbal communication
- Outstanding negotiation skills to resolve issues and address complaints
- Data entry skills
- Telephone skills

**Job Features**:

- Job Category- Pre sales