Program Associate

**Job Description (JD) for Tele Callers (Program Guide)**

**Position Title**:Tele Caller (Program Guide)
**Department**:Inside Sales
**Location**:Hyderabad, Nanakramguda, Financial District

**About us:

- **
**At LeapStart, we are transforming engineering education to align with the demands of a rapidly advancing technological world. In today’s dynamic landscape, aspiring engineers must go beyond understanding trends—they must actively engage with them to shape the future. This makes 'learning by doing' not just beneficial but essential.**

**Traditional colleges and universities often fall short in providing this hands-on experience. LeapStart fills this critical gap with an experiential learning model that is deeply integrated with industry practices. By equipping students with practical skills, comprehensive knowledge, and the discipline to excel, we empower them to lead confidently in a tech-driven future.**

**Job Overview**:
As a **Tele Caller** (Program Guide) in the EdTech industry, you will be responsible for reaching out to potential students, explaining educational programs, and ensuring that they are well-informed about the value of the programs offered. You will play a critical role in generating leads, converting inquiries into successful enrolments, and enhancing the customer experience through phone-based interactions.

**Key Responsibilities**:
**1. Lead Generation**:
Make outbound calls to prospective students and parents to generate interest in the educational programs. Understand the needs of the students and recommend suitable courses/programs based on their preferences. Ensure all leads are entered into the CRM system accurately, maintaining up-to-date records of interactions is maintained

**2. Product Explanation**:
Provide detailed information about the educational programs, including course structure, benefits, and career opportunities. Explain the process for registration, enrolment, and any other relevant procedures to prospective students.

**3. Follow-up and Conversion**:
Follow up on initial calls to convert leads into students by addressing any queries or concerns. Ensure that prospective students are aware of deadlines, discounts, or offers available. Meet or exceed the sales conversion targets assigned by the Team Lead.

**4. Customer Relationship Management**:
**5. Collaboration with Team**: Work closely with the Team Lead (TL) to ensure alignment with sales strategies and targets. Share feedback and insights with the team on student preferences, challenges, or trends observed during calls.

**6. Reporting and Documentation**:Maintain accurate records of student interactions, follow-ups, and outcomes in the CRM. Provide daily and weekly reports on lead generation, conversions, and any issues faced during the outreach process.

**7. Continuous Learning and Improvement**: Stay updated with the latest trends in the EdTech industry and the programs offered. Participate in training sessions or workshops to improve sales techniques and knowledge of the product offerings.

**Key Performance Indicators (KPIs)**:

- Number of calls made per day.Lead conversion rate (inquiry to enrolment).
- Customer satisfaction and feedback scores.
- Accuracy in CRM updates and documentation.

**Skills and Qualifications**:
**Education**: High school diploma or equivalent (Bachelor’s degree preferred).Experience: Prior experience in tele calling, customer service, or sales (preferably in the EdTech or any).
**Communication Skills**: Excellent verbal communication skills with the ability to explain complex concepts clearly and concisely.
**Listening Skills**:Strong listening abilities to understand student needs and provide relevant information.
**Tech-Savvy**: Comfortable using CRM tools, Excel, and other sales-related software.
**Goal-Oriented**:Motivated by targets and able to achieve KPIs consistently.
**Problem-Solving**:Ability to address student concerns and offer effective solutions.
**Adaptability**:Comfortable working in a fast-paced environment and adjusting to changing goals or priorities.

**Preferred Attributes**:

- Familiarity with educational programs, especially in the fields of engineering and degrees.
- Previous experience in an EdTech or education-related organization.
- Fluent in multiple languages (Telugu, English & Hindi) Additional language adds extra benefit

**Work Environment**
- Full-time position, No week off on SUNDAY, Rotational Week off
- Work from Office
- Team-oriented environment with growth opportunities.

Pay: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person