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Associate Program Manager
4 weeks ago
Position Summary
The DRS Continuous Improvement (CI) Associate Program Manager works closely with the DRS CI Senior Director, DRS Service Delivery Team (ARMs and above), DRS LDE Team (Team Leads), other Epiq business units and other non-Epiq service providers/vendors to develop and implement strategies to effectively create and facilitate organizational goals and strategic plans. DRS CI Program Managers assist in designing policy, procedures, training, and resources for the Epiq team. DRS CI Program Managers are hands-on with training, program creation and implementation, reporting, and website design, creation and management. They must be able to handle multiple concurrent projects, have excellent time management skills, be able to work both independently and as a team, keep detailed records of tasks, provide outstanding team support, be an effective communicator, and be able to work with a diverse array of people and eDiscovery needs.
The position requires a deep understanding of the requirements and best practices of electronic discovery as well as Epiq best practices for service delivery, including AI and technology use and implementation. The position consists of functional work, rather than legal work. Attention to detail, Excel and Microsoft Office fluency, creative thinking, analytical and problem-solving skills are critical for this role. Statistical analysis and experience with MS CoPilot, Power BI, Power Automate, and other AI tools is encouraged and preferred.
The DRS CI Associate Program Manager will represent the mission, vision, and values of Epiq and will exhibit exemplary professional behavior across all spheres of the Epiq business. They will support Document Review Services leadership in providing the appropriate level of consultation and expertise. The DRS CI Associate Program Manager role demonstrates a blend of technical, analytical, and problem-solving skills as well as empathy and compassion, creating a positive culture and work environment for their team, including as it relates to diversity, equity, and inclusion.
Primary Responsibilities:
- Work directly with Epiq LDEs and FTEs to assist with questions, troubleshooting, and general best practice support needs.
- Conduct monthly ARM and RM project audits.
- Conduct monthly LDE and FTE training for full global DRS team members.
- Assist with compiling E-Discovery metrics and generating monthly metrics reporting utilizing Power BI reporting.
- Work in identifying Epiq Best Practices and creating DRS resource materials for the DRS SharePoint site for DRS team members' use.
- Work with 3rd party vendors to implement monthly Client & Counsel Surveys (CSATs) for completed projects and generate performance reports for DRS Leadership, ARMs and RMs.
- Attend product development meetings and conduct research on the latest eDiscovery tools and technologies for possible use and cost/benefit analysis.
- Identify and implement new AI automation opportunities for DRS, including but not limited to Power Automate or Agentic AI solutions.
- Design and implement new internal process improvements that result in time savings and efficiencies for team members, revenue increases and/or client deliverable improvements.
Qualifications:
- Minimum 2 years of experience working with Power BI is required
- Hands-on experience with Power BI, including DAX and Power Query, for report creation, design, and maintenance.
- Experience with Power Automate for workflow automation and process optimization.
- Proficient with Teams, SharePoint, and Microsoft Office, particularly Excel and the use of formulas, pivot tables, and basic formatting.
- Proficiency in advanced Excel functions, including data manipulation and visualization
- Minimum 1 year of experience in an e-Discovery capacity – Managed review vendor experience preferred.
- Must be comfortable working in US business hours.
- Understanding of concepts regarding review and analysis of electronically stored information (ESI) as they relate to legal matters.
- Familiarity with the administration of document review databases, including Relativity.
- Familiarity with concepts and application of analytics and various TAR and AI technologies.
- Strong data cleaning skills to ensure accuracy and reliability of data-driven insights.
- Power Automate and Agentic AI experience is encouraged.
- Exceptional written and verbal communication skills, including experience leading trainings and conference calls and meetings.
- Excellent issue spotting and creative problem-solving skills.
- Ability to manage multiple projects simultaneously.
- Strong organizational skills and attention to detail, particularly when under pressure or facing deadlines.
- Ability to self-manage time and tasks.
- Ability to work effectively with others as a team.
- Willingness and desire to go above and beyond expectations.
