Customer Care Executive

6 days ago

Mumbai Central Mumbai Maharashtra, India Employee Hub Full time

**Job Overview**

A CCE is responsible overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.

**Job Specifications**

**Education/ Formal Qualification**

Any Graduate, with MBA can be preferred

**Skills (Technical / Computer / Soft skills etc.)**
- Must have excellent computer skills excel, word etc.**Knowledge and Experience (Total work experience and job related relevant experience)**
- Excellent Communication Skill
- 3-6 yrs work experience preferable in real estate / retail industry

**Min Age**

30 years

**Budget**

2.8 Lakhs PA

**Responsibilities**
- Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)
- Sending Reports & Analyzing.
- Event Organizing. (Marketing)
- Events for retail Partners. (Retail Operations)
- Looking after fit out work of brands. (Operation)
- Coordinating with MEP, Security, House Keeping & Parking Team.
- Making Snag reports.
- Coordinating with Project team for Mall renovation work.
- Weekly meetings with the out source team members.
- **Customer service**- CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
- **Retail relations**- CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
- **Government compliance**- Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
- **Credit control assistance**- CCE is responsible for financial aspects of the Mall which including rent, CAM, Utilities collection, parking collection
- **Retail and service provider Communication**- Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping, MEP & Parking staff middle management, and more
- **Records, Reports and inventory**-CCE need maintain track inventory, record, record day to day operations SOPS, and other administrative tasks.
- Handling Parking Department.
- Looking after Parking checklist, Attendance & grooming standard of all staffs.
- Coordinating with the retailers & their issues with the concern team & try to fix their problem ASAP.
- Handling Stilt Parking, LG Parking & Periphery Area.
- Coordinating with Project team for Mall renovation work

**Job Types**: Full-time, Permanent

Pay: ₹10,533.90 - ₹28,944.84 per month

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