Network L3

6 days ago

Mumbai, India Allied Digital Full time

**Engineer L3 (Network & Security)**

**Profile of the position**:
Expert on Routes, Switches, Firewall, Load Balancers, VPN, QoS, Wireless. Network Administrator leverage their expertise with Design, implement, maintain, and support of Network infrastructure, day-to-day system performance, troubleshoot network specific issues. Performing network maintenance and system upgrades including service packs, patches, hot fixes, security configurations, Project management, DC-DR Drill Management, Infrastructure Management, Manpower Management, Vendor Management etc.

**Duties and Responsibilities**
- Work on complex/escalated incidents, problems and changes within the Operational environment.
- Manage, lead and perform network and security changes in a multi-data center hybrid cloud operational environment, provide level 3 operational support and own achieving SLAs for agreed service metrics.
- Carry out Security Solutions Technical Consultancy and implementation in support of customer project work.
- Perform network maintenance and device upgrades.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Coordinate with vendors and other IT personnel for problem resolution
- Acknowledge the ticket in your queue
- Perform the RCA and work towards resolution.
- Escalate to next level for complaints if not solved at his or her Level within 1 hr.
- Update case notes with your findings and close the ticket.
- Abide by all terms of Letter of Undertaking and follow the same.
- Follow all admin as well as security rules and regulations of the Organization.
- Report Information security incidents and weaknesses to Operations manager and CISO.
- Training L2/L1 as per need basis
- Team Management should have capability to lead team in absence of TL.

**Knowledge, Skills & Competencies**:
Hands on experience including but not limited to:

- Expert on multi-vender devices e.g. Cisco, Juniper, HP, Palo Alto, Fortinet, Checkpoint.
- Administration of Firmware exposure to physical system environments.
- Analytical skills to accurately identify the root cause.
- Expert in Upgrades, Solution designing and implementation of various security products.
- Preparing HLD/LLD, Network design document, Technical overview etc.
- Experience of working with customers through direct interaction during support and change management activities.
- Excellent verbal and written communication skills.
- Effective team player as well as ability to drive autonomously.

**Desired Qualification**
- Must be a CCIE.
- Basic Education must have a Bachelor’s degree or Under Graduate in any stream
- Good Communication Skills (Written & Verbal)
- Knowledge on Server Monitoring & Management is preferred.
- Understanding of ticketing system is also preferred.
- Must be willing to work in 24×7 rotational shifts.
- Previous NOC experience will be a value add.

**Desired Experience**

Should have 10+ yrs of in providing Level Support to all departments Schedule time estimates for projects / task deliverables, adhere to SLA.

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