Studio Operations Coordinator

2 weeks ago

Kochi, India Zigsaw Consultancy Services Full time

**Responsibilities**:

- Managing the studio's day-to-day operations, including overseeing
walk-in clients and providing exceptional service to customers to turn
them into repeat clients.
- Build and maintain high energy positive team spirit, strengthen bonding
between artists and other team players.
- Manage studio atmosphere and hygiene as per the company standards,
keeping the vibe alive all the time.
- Provide personalized customer service to create an immersive experience
for each customer.
- Strictly adhere to studio operational SOPs
- Handle inbound queries of the clients, manage appointments, book
consultations.
- Arrange training sessions for the artists for their skill development.
- Developing and implementing sales strategies to increase studio sales, by
following up with clients and making 30 calls a day to new inquiries.
- Preparing a roster for the team and managing artist transfers and guest
spots to ensure that the studio is fully staffed at all times.
- Coordinating with the design team and clients to deliver designs on time
and meeting client expectations.
- Communicating with the HQ sales team to increase sales and identifying
process gaps to help the HQ improve processes.
- Managing customer complaints and objections in a professional and
efficient manner.
- Providing daily, weekly, and monthly reports to the reporting manager to
keep them informed of the studio's performance.
- Accurately maintaining the CRM and data entry to improve data health
and drive data-driven decisions for business growth.
- Managing daily cash, depositing it in the bank and updating the records.
- Maintaining employee accommodation provided by the company, and
being responsible for keeping it clean and free of nuisances.

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Surat, Surat - 394220, Gujarat: Reliably commute or planning to relocate before starting work (required)

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