Agm - Strategic Account

1 week ago

Bengaluru, India Vodafone Idea Full time

Job Req ID: 38701- Location: Bangalore, IN- Function: VIBS- About:
**Role**

Strategic Account Manager

**Job Level/ Designation
M2 / AGM

**Function / Department**

Enterprise / SA

**Location**

Bangalore

**Job Purpose**

Strategic Account Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

The role of Strategic Account Manager is to liaison between VIBS & the business and to focus on incremental product wise Revenue Market Share from those assigned accounts.

**Key Result Areas/Accountabilities**

Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers

Responsible for the incremental revenue growth on both Mobility and Fixed line offerings.

Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision

Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue

Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Baddebts.

Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities

Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA

Facilitating Collections Team to ensure timely payments and reduction in bad debts

Manages detailed Account dossier and update periodically.

Adhere and comply to all processes and systems of VIL & VIBS

Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.

Account Engagement and Account Mapping with C Levels

To Maintain Account level P & L

Should be able to steer the c level conversation with ease

**Core Competencies, Knowledge, Experience**

Expertise in Enterprise telecom products & services

Enterprise Solution & Consultative Selling background

5 to 7 years of Account Management experience

**Must have technical / professional qualifications**

Technical Qualifications - In depth knowledge on Enterprise telecom voice and data domain

Professional Qualifications - MBA from reputed institute

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