System Administrator 1-it

Oracle University (OU) provides technical training courses across the entire Oracle product range through Instructor led, digital and self-learning technical training events.

The CSS OU DevOps organization, working in a DevOps methodology provides 24x7 global support and development of the technical lab environments and infrastructure. This infrastructure exists across OnPrem and OCI platforms.

As a member of CSS OU DevOps Team, your responsibilities will include:
Providing direct technical support to customers, partners, instructors and individuals to resolve issues reported when taking Oracle University training.

Infrastructure monitoring and resolution through QA (quality assurance) processes

Development of new lab environments using Oracle Cloud technologies.

Contributing to new project initiatives, typically as part of a virtual team

Working on a rotating shift based arrangement as part of the 24x7 support structure

Attending scheduled team and technical meetings

This is a customer-facing role in a collaborative environment requiring a high degree of interpersonal and communication skills. Self-drive, Innovative thinking and a flexible approach are important characteristics to be successful to grow in this role and beyond.

It is an expectation that individuals in this role are adaptable to future change depending on the demands from the business. These changes may require alterations to the example responsibilities above and flexibility over the working hours.

**Technical Knowledge and skills**

Working experience with Linux OS including installation and troubleshooting

Windows general troubleshooting - understanding Event Viewer logs, Windows

Knowledge and understanding of networking principles.

Familiarity with Oracle database concepts

Knowledge and understanding of containerization and virtualization - Docker

Hands-on experience with automation tools such as Ansible, GitLab, Jenkins

Good knowledge on Oracle Cloud Infrastructure [OCI] and Artificial Intelligence

Experience in one (or more) scripting languages: Python, JavaScript, Unix Shell

Advanced troubleshooting skills; passion for problem-solving and investigation

**Qualifications**

A Bachelor’s degree in Computer Science, Engineering or equivalent

Strong written and verbal communication skills in English

Strong personal commitment to quality and customer service excellence

1-3 years and above of experience working as a technical support or development engineer

Knowledge and understanding of AGILE methodology

Career Level - IC1

Oracle University (OU) provides technical training courses across the entire Oracle product range through Instructor led, digital and self-learning technical training events.

The CSS OU DevOps organization, working in a DevOps methodology provides 24x7 global support and development of the technical lab environments and infrastructure. This infrastructure exists across OnPrem and OCI platforms.

As a member of CSS OU DevOps Team, your responsibilities will include:
Providing direct technical support to customers, partners, instructors and individuals to resolve issues reported when taking Oracle University training.

Infrastructure monitoring and resolution through QA (quality assurance) processes

Development of new lab environments using Oracle Cloud technologies.

Contributing to new project initiatives, typically as part of a virtual team

Working on a rotating shift based arrangement as part of the 24x7 support structure

Attending scheduled team and technical meetings

This is a customer-facing role in a collaborative environment requiring a high degree of interpersonal and communication skills. Self-drive, Innovative thinking and a flexible approach are important characteristics to be successful to grow in this role and beyond.

It is an expectation that individuals in this role are adaptable to future change depending on the demands from the business. These changes may require alterations to the example responsibilities above and flexibility over the working hours.

**Technical Knowledge and skills**

Working experience with Linux OS including installation and troubleshooting

Windows general troubleshooting - understanding Event Viewer logs, Windows

Knowledge and understanding of networking principles.

Familiarity with Oracle database concepts

Knowledge and understanding of containerization and virtualization - Docker

Hands-on experience with automation tools such as Ansible, GitLab, Jenkins

Good knowledge on Oracle Cloud Infrastructure [OCI] and Artificial Intelligence

Experience in one (or more) scripting languages: Python, JavaScript, Unix Shell

Advanced troubleshooting skills; passion for problem-solving and investigation

**Qualifications**

A Bachelor’s degree in Computer Science, Engineering or equivalent

Strong written and verbal communication skills in English

Strong personal commitment to quality and customer service excellence

1-3 years and above of experience wo