Inbound Customer Service Representative

2 days ago


Wagle Estate Thane Maharashtra, India Silgate Solution Full time

Provide accurate information regarding products, services, billing, or technical support.
- Resolve customer issues efficiently while ensuring a high level of customer satisfaction.
- Document all customer interactions using CRM software or ticketing systems.
- Escalate complex issues to appropriate departments when necessary.
- Follow up on customer interactions as needed to ensure resolution.
- Stay up to date on company products, policies, and procedures.
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8108499641



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