Subject Matter Expert

4 days ago

Gurgaon, India SE2 Digital Service LLP Full time

**WHO WE ARE**:
Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-based outcomes. Open transforms the end-to-end experience to make everything faster, more transparent, and more collaborative for consumers, carriers, and advisors. Zinnia is a new tech company, but we’re not new to insurance. We’re L&A experts and technology innovators building Open Insurance to power exceptional experiences that evolve ahead of the marketplace. We’re Zinnia. And we’re Open. Join us, and experience Life, More Open.

**WHO YOU ARE**:
Subject Matter Expert

**WHAT YOU’LL NEED**:

- Effectively Handle Internal and External Communication
- Identifying training requirements, Coaching and Mentoring, conducting cross trainings
- Sharing Procedural updates with team
- Manage Team Performance - Quality and Productivity
- Develop Team Strengths & Coach Team Members
- Providing support in Queue and handle tier 2 lead approvals
- Floor Support - Ensure and be available to address team questions and provide right information to team
- Ensuring customer satisfaction and strive to meet & exceed service
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Ability to work with strict timelines.
- Should be fine with night shift.
- Should be on a grade 2.
- Should have spent a tenure of 24 months with organization and 12 months in current process.
- Should have obtained rating of 3 & above.
- No active PIP or verbal feedback.

**Qualification**:
Graduate

**WHAT’S IN IT FOR YOU?

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