Salesforce CRM

7 days ago

Gurgaon, India Indigo Airlines Full time

**Salesforce CRM - Subject Matter Expert
- Hands-on power user of the CRM tool with a focus on Salesforce Service Cloud(not on Sales Cloud or Marketing Cloud module of Salesforce)
- Should have led **atleast 1 full implementation cycle of the Service CRM **with a focus on the following skills:

- Requirements Analysis
- Technical specification development
- Task Planning and Tracking
- Providing Technical Leadership To Development Team
- Expert level development experience and knowledge of CRM platforms including their Extensions for Visual Studio Code, migration tools, data integration tools, Triggers, REST APIs, SOQL, JavaScript, CSS, and HTML
- Experience with Agile development

**Responsibilities
- Review and understand the requirements and technical specifications as part of a solution
- Analyze system design and develop coding strategy/configuration approach of the solution
- Follow corporate coding standards and guidelines to include security, architecture and data
- Create unit test cases, execute unit and component integration tests and document results; automate these as much as possible.
- Resolve problems in code or configurations
- Document solution, including program logic, procedures, implementation/deployment instructions and technical recovery plans and ensure transition to functional support
- Ensure appropriate sign-offs, backout plans and audit controls (versioning) are in place for deployments to production
- Perform and execute deployment tasks
- Responsible for coordination and execution of design reviews
- Agile development experience - Understand and be an active, engaged participant in Scrum team. Work with teammates to refine PBIs, complete committed work and offer perspective on the team's continuous improvement efforts.
- Provide leadership, architectural guidance and training to professional staff in project management, planning, estimating, reporting, scheduling, quality assurance and workflow direction on projects of any size. Provide constructive feedback to individual team members and their respective manager regarding performance on projects and support work.
- College degree in Science, Computer Science, Engineering, or Management Information Systems
- Demonstrated working knowledge of the entire Software Development Lifecycle.

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